Kundenbetreuer im Innendienst (m/w/d) oder Quereinstieg ins Versicherungswesen
Hybrid
Core
Customer service specialist for private and small business clients, handling contract changes, offer requests, and follow-ups with insurers via phone and email.
Role type
Customer service representative (insurance)
Builds
Insurance policies and service offerings for regional private and commercial clients
Domain
Insurance / Financial Services
Deliverable
client delivery
Required skills
Customer service, contract administration, communication (phone/email), process improvement, adaptability
Preferred skills
Interest in new technology/AI, willingness to learn, reliability, self-management
Technologies
Modern tools, AI assistants
Responsibilities
Handle customer inquiries and contract changes via phone and email, follow up with insurers, improve internal processes using new tools and AI
Seniority
Entry-level to Junior (open to career changers)