Inbound-Agent (m/w/d) in Voll- oder Teilzeit
Hybrid
Core
First point of contact for incoming customer inquiries, resolving issues and proactively offering solutions via phone.
Role type
Customer service agent (inbound)
Builds
Customer support interactions and cross-selling opportunities
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Active listening, problem-solving, cross-selling, digital service navigation, team collaboration
Preferred skills
Service-oriented mindset, sales orientation, openness to digital tools
Responsibilities
Answer incoming customer calls, assist with account and card questions, identify customer needs and propose solutions, support digital service adoption, maintain positive customer experience