Project & Process Manager Services (m/w/d)
Core
Define, document, and implement globally uniform service products and processes for Heckler & Koch's technical service portfolio.
Role type
Senior IC Project & Process Manager (Services)
Builds
Service products and processes for technical service operations
Domain
Defense industry + Service Engineering
Required skills
Service product development, Process management, Project management, SAP (SD module), Key Performance Indicator reporting, Stakeholder communication, After-Sales service knowledge
Preferred skills
Service Engineering, Business administration, Technical engineering
Technologies
SAP, Office programs
Responsibilities
Establish and optimize global service processes, Develop service planning strategies, Implement new service offerings, Conduct technical service communication, Report on KPIs, Organize review meetings with operational units
Seniority
Mid-Senior, hands-on IC
