Telefonserviceberater*in (TSB) (m/w/d)
Core
First point of contact for job seekers and unemployed individuals, providing telephone and digital guidance on job search, training, and unemployment benefits.
Role type
Customer service advisor (phone & digital)
Builds
Initial orientation and case intake for the Federal Employment Agency's support services
Domain
Public sector / Social security / Labor market services
Deliverable
client delivery
Required skills
Empathy, communication skills, knowledge of SGB III legal framework, IT proficiency, data entry
Responsibilities
Answer incoming calls and digital inquiries, provide initial orientation on job search and unemployment topics, process requests and collect data for further handling (via careerplan.io/jobs/10000-1208160814-S-telefonserviceberaterin-tsb-mwd-at-bundesagentur-fur-arbeit-agentur-fur-arbeit-zwickau)