Sachbearbeiter/in Kundenservice & Auftragsabwicklung (m/w/d)
Core
Processing customer orders, creating quotes, managing accounts receivable, and handling customer complaints.
Role type
Administrative order processing and customer service specialist
Builds
Customer orders, quotes, invoices, and payment records
Domain
Manufacturing / Trade / Services
Required skills
Accounts receivable management, order processing, quote creation, customer complaint handling, data entry, invoicing, payment collection, debt collection, MS Office (Outlook, Excel), Microsoft Dynamics 365 Business Central
Preferred skills
Structured work style, numerical understanding, customer communication, teamwork, reliability
Responsibilities
Recording and processing incoming customer orders, creating quotes based on a fixed calculation scheme, following up on quotes, maintaining and updating customer and master data, handling customer complaints, telephone customer support, measurement and assembly planning, creating and checking outgoing invoices, processing accounts receivable, monitoring open items and payment receipts, conducting debt collection, clarifying payment differences and coordinating with customers, general commercial and administrative tasks