Senior Application Support Engineer ( IT)
Core
Senior Application Support Engineer responsible for the stable operation and evolution of sales-facing systems including CRM, customer portals, product configurators, and sales desk solutions.
Role type
Senior IC application support engineer (Java/Azure)
Builds
Sales-facing digital systems (CRM, portals, configurators, sales desk)
Domain
Energy industry + enterprise software
Required skills
Java, SQL, Cloud technologies (Azure), Incident/Service/Change/Problem management, Agile methods (SCRUM/Kanban), System monitoring, Documentation
Preferred skills
Experience with ITIL standards, Vendor management, Project leadership
Technologies
Java, SQL, Azure, ServiceNow
Responsibilities
Ensure stable operation and expansion of the product configurator; Support CRM system and its interfaces; Collaborate with Business Analysts and Product Owners on requirements and technical solutions; Participate in adjustments, testing, bug fixing, and monitoring; Handle incidents and service requests per ITIL standards; Manage external service providers; Drive digitalization projects using agile methods.
Seniority
Senior, hands-on IC