Kundenbetreuer/in Bankwesen (m/w/d)
Hybrid
Core
Customer service representative for a direct bank, handling inquiries about online banking, apps, and financial matters.
Role type
Customer service representative (banking)
Builds
Customer support for a direct bank's online portal and services
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service experience, MS Office proficiency, German (fluent), clean criminal record, positive Schufa score
Preferred skills
Vocational training in business administration
Responsibilities
Advise customers on online banking and financial topics, process incoming customer inquiries, maintain customer data in IT systems, utilize knowledge bases and CRM tools
Seniority
Entry-level to Mid-level