Fachinformatiker/-in Servicecenter (m/w/d)
Core
Ensure operational continuity of IT services and monitor air security control systems at passenger and baggage screening checkpoints.
Role type
1st-Level IT Service Desk Engineer (Air Security Systems)
Builds
IT service operations and air security control systems
Domain
Aviation IT / Air Security
Required skills
Network technology basics, Service Level Agreement monitoring, Operational Level Agreement monitoring, Process analysis and optimization, Incident documentation, Cross-functional interface management
Preferred skills
Analytical thinking, Team collaboration, Self-responsibility, Openness to new technologies
Technologies
Network technology
Responsibilities
Operate and monitor air security control systems at screening checkpoints, Document incidents to ensure service levels, Monitor and analyze service quality reports, Act as interface between IT, business units, and external service providers