Angestellter Kundenberater im Innendienst (m/w/d)
Core
In-house customer advisor handling insurance inquiries, policy administration, and claims processing for private and commercial clients.
Role type
Customer service representative (insurance)
Builds
Insurance policies and claims resolutions for individual and business customers
Domain
Insurance / Financial Services
Deliverable
client delivery
Required skills
Insurance knowledge, policy administration, claims processing, customer relationship management, MS Office proficiency
Preferred skills
Sales support, process optimization, negotiation skills
Responsibilities
Handle customer inquiries via phone and writing, process insurance applications and contracts, manage claims reporting and settlement, maintain master data, support outside sales team with appointment preparation and quotes, cultivate existing client relationships, contribute to internal process improvements