Service Coordinator (m/f/d) - BU NewTech
Core
Define, establish, and scale the global service strategy for NewTech products, acting as the interface between Business Unit NewTech and Business Unit Service to ensure service readiness throughout the product lifecycle.
Role type
Strategy-level Service Coordinator
Builds
Global service strategy and concepts for electrified and hydrogen-based solutions
Domain
Industrial engineering / Automotive / Hydrogen and electrification
Required skills
Global service strategy design, cross-functional interface management, product lifecycle service planning, go-to-market service definition, project work package steering, service operations alignment, market entry readiness assessment, service documentation management, diagnostic capabilities implementation, service revenue model development
Preferred skills
Diagnostic systems familiarity, digital service tools knowledge, service network development
Technologies
Serpic, Serdia 4.0, FoTa solutions
Responsibilities
Design global service strategy and concepts, translate requirements into executable service concepts, act as central interface between BUs, plan and steer service work packages, ensure smooth service operation from market entry to series operation, assess service readiness prior to launch, support service offering pricing, ensure diagnostic capabilities, develop service upselling models, support global service organization build-up, support service network development, manage service technicians
Seniority
Senior, hands-on IC
