Customer Service Specialist (m/w/d)
Core
Manage national and international shipping, export, and customs processes; coordinate with logistics providers and serve as the primary contact for international customers.
Role type
Customer Service Specialist (Logistics & Operations)
Builds
Shipping and export documentation, logistics coordination, customer order management
Domain
Logistics, International Trade, Manufacturing
Required skills
Logistics process management, Customs and export compliance, ERP system proficiency, Data analysis, Report generation, Customer relationship management, Negotiation
Preferred skills
Experience with ERP systems, Foreign language skills
Technologies
ERP systems, Excel
Responsibilities
Process shipping, export, and customs documentation; Coordinate with transport service providers and negotiate rates; Act as the main contact for international clients and internal departments; Manage customer orders, delivery schedules, credits, and collections; Generate reports, statistics, and Intrastat declarations; Monitor KPIs like OTIF and delivery times; Support forecasting and sales analysis