ITSM Experte (w/m/d)
Core
Strategically develop and manage the ITSM platform (ServiceNow), including workflow design, reporting, and integration with third-party tools.
Role type
Senior ITSM Platform Engineer (ServiceNow)
Builds
ITSM workflows, views, reports, and integrations for internal IT service management
Domain
IT Service Management (ITSM) / Public Banking
Required skills
ServiceNow administration, ITSM platform development, workflow design, system documentation, CMDB management, ITIL processes, third-party tool integration
Preferred skills
Web technologies (XML, HTML, JavaScript), English language skills
Technologies
ServiceNow, CMDB, XML, HTML, JavaScript
Responsibilities
Develop solutions for the ServiceNow platform, identify and implement requirements from IT departments, create views and reports, lead ITSM design boards, document systems, coordinate CMDB structure, and support IT projects.
Seniority
Senior, hands-on IC
