Mitarbeiter (m/w/d) Hotline
Hybrid
Core
Handling incoming calls for the citizen hotline, providing information, and routing inquiries to the right departments.
Role type
Customer service representative (citizen hotline)
Builds
Digital documentation of cases and administrative support for the waste management company
Domain
Waste management / Municipal services
Deliverable
client delivery
Required skills
German (fluent, oral and written), PC and MS Office proficiency, customer service experience, stress tolerance, organizational skills
Preferred skills
Commercial background (e.g., hospitality), prior call center experience
Responsibilities
Answering incoming calls professionally, providing information and routing inquiries, documenting cases digitally, handling general administrative tasks, greeting visitors, coordinating appointments
Seniority
Entry-level / Individual Contributor