Mitarbeiter (M/W/D) Network Operations Center(NOC)
Core
Monitoring and troubleshooting of system, network, and server landscapes to ensure stable IT infrastructure and service delivery.
Role type
Network Operations Center (NOC) Technician
Builds
Managed IT services and stable infrastructure for clients
Domain
IT Services / Network Operations
Required skills
Active Directory, Network administration, Virtualization, IT Support, MS365, Backup software (Veeam), Monitoring tools (NinjaRMM, Riverbird)
Preferred skills
Structured work approach, Service orientation
Responsibilities
Monitor and analyze system, network, and server landscapes; Handle incoming incident reports from monitoring; Troubleshoot and escalate complex issues; Communicate with customers and service providers; Document incidents in the ticketing system; Contribute to the development of monitoring and operational processes
Seniority
Junior to Mid-level, hands-on IC