Mitarbeiter/-in Vertriebsinnendienst
Core
Managing customer orders from receipt to delivery, coordinating with production and logistics, and executing direct sales activities including new customer acquisition and contract negotiations.
Role type
Sales Operations & Direct Sales Specialist
Builds
Customer orders, sales contracts, and logistics documentation
Domain
Manufacturing / Logistics / Direct Sales
Required skills
Order management, ERP system proficiency, logistics coordination, direct sales, contract negotiation, data analysis, competitor analysis, process optimization
Preferred skills
Team collaboration, customer communication, trade fair participation
Technologies
ERP systems
Responsibilities
Independently process and monitor customer orders from receipt to delivery, create shipping and picking documents, coordinate closely with production, warehouse, procurement, and sales teams, maintain product and order data in the ERP system, monitor deadlines to ensure timely order processing, communicate with customers and logistics partners regarding inquiries, participate in optimizing internal logistics and order management processes, conduct telephone sales conversations and actively acquire new customers, conclude contracts with existing and new customers in direct sales, implement sales promotions and develop own ideas for sales strategies, analyze and evaluate past sales activities, compile information on competitors and analyze data, create statistics for reporting to management, maintain Amazon product inventory, participate in trade fairs