Teamassistenz Service M/W/D
On-site
Core
Providing premium telephone support to service customers, scheduling service appointments, and ensuring customer mobility and satisfaction.
Role type
Customer service representative (automotive)
Builds
Service appointments and customer communication for BMW/MINI dealers
Domain
Automotive retail and service
Deliverable
client delivery
Required skills
telephone communication, appointment scheduling, capacity planning, customer contact, call handling
Preferred skills
automotive industry knowledge, customer orientation, social competence
Responsibilities
Answering and forwarding incoming calls, contacting customers regarding service calls or actions, participating in site capacity planning
Seniority
Entry-level to junior