Service Delivery Manager IT-Services (w/m/d)
Core
End-to-end service delivery management for IT infrastructure including Microsoft/Linux servers, firewalls, and VoIP systems in Germany.
Role type
Senior Service Delivery Manager
Builds
Customer IT systems and service delivery operations
Domain
IT Services / Infrastructure Management
Required skills
Microsoft Server administration, Linux Server administration, Network security, VoIP systems management, Service delivery management, Project management, Process optimization, SLA management
Preferred skills
Technical coaching, Strategic planning, Stakeholder management
Technologies
Microsoft Server, Linux, Firewalls, VoIP
Responsibilities
Plan, configure, commission, maintain, and troubleshoot customer systems; Monitor service quality, financial aspects, and customer satisfaction against SLAs; Act as the primary contact and coach for the technical project team; Develop service delivery structures and implement strategic measures; Identify and implement process optimizations.
Seniority
Senior, hands-on IC