Kaufmännischer Mitarbeiter als Serviceassistent (m/w/d)
Core
Greet customers at the dealership and via phone, provide advice on accessories and events, schedule appointments, create workshop orders, and process payments.
Role type
Administrative service assistant in automotive retail
Builds
Customer service workflows and workshop administration for an automotive dealership
Domain
Automotive retail and service
Deliverable
product features
Required skills
Customer greeting, appointment scheduling, workshop order creation, invoicing, payment processing, data selection
Preferred skills
Automotive product knowledge, customer-centric mindset, flexibility
Technologies
None stated
Responsibilities
Greet customers in person and on the phone, advise on accessories and events, schedule customer appointments, create workshop orders, generate invoices and credits, collect customer payments, manage appointment lists and data selection, draft and send customer letters