TSS Facilitator/Case Manager
Core
Deliver the Tenant Sustainability Service (TSS) program providing culturally safe, practical support and tenancy assistance to Aboriginal tenants.
Role type
Senior IC case manager and program facilitator
Builds
Tenant sustainability program content, learning modules, and case plans
Domain
Social services / Housing / Indigenous community support
Deliverable
client delivery
Required skills
Cultural safety, program development, facilitation, tenancy support, community engagement, documentation, independent work
Preferred skills
Aboriginal and/or Torres Strait Islander identity, qualifications in community services or adult education, housing/homelessness experience
Technologies
None stated
Responsibilities
Develop learning modules, case plans, and assessment tools; deliver tenancy support sessions to individuals and groups; build trusting relationships with participants; maintain accurate program records; report progress to management; collaborate with internal housing teams
Seniority
Mid-level, hands-on IC