Instructional Designer
Core
Designing training materials and operational documentation to drive consistency and compliance across a national retail network.
Role type
Instructional Designer (Training & Process Writing)
Builds
Onboarding programs, eLearning modules, SOPs, playbooks, and Visual Merchandise Guides
Domain
Retail / Automotive Aftermarket
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Instructional design, process documentation, written communication, stakeholder engagement, project management, Microsoft Office proficiency, LMS experience
Preferred skills
Training and Learning & Development qualification, retail/franchise operations experience
Technologies
Microsoft Office, Learning Management Systems (LMS)
Responsibilities
Design and maintain training materials and operational guides; Partner with leaders to identify training needs; Translate complex processes into clear learning content; Support system implementations and operational changes; Maintain version control and accuracy; Review training effectiveness; Support Visual Merchandise Guides
Seniority
Mid-level, hands-on IC
