Principal Solution Architect - AWS
Core
Design, demonstrate, and validate Amazon Connect and AWS-based customer experience solutions for pre-sales and post-sales engagements.
Role type
Principal Solution Architect (Pre-Sales)
Builds
Proof of Concepts (POCs), customer use cases, and end-to-end AWS Connect architectures
Domain
Cloud infrastructure + Customer Experience (Contact Center)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure
Required skills
Amazon Connect architecture, AWS Cloud Services, AWS AI services, Infrastructure as Code, CRM integrations, Contact Center platforms, Voice and Digital Channel technologies, API integrations, Cloud architecture, Network infrastructure fundamentals, Technical presentations, Solution demonstrations
Preferred skills
Enterprise contact center solution design, Executive-level communication, Pre-sales consulting, Problem-solving, Stakeholder management, Business value translation, Enterprise demo building
Technologies
Amazon Connect, AWS Lambda, Amazon Lex, Amazon S3, DynamoDB, CloudFormation, AWS CDK, Terraform, Amazon Bedrock, Amazon Transcribe, Amazon Comprehend, Salesforce, Microsoft Dynamics, ServiceNow, Genesys, Cisco, Avaya, Five9, Lucidchart, draw.io, Microsoft PowerPoint
Responsibilities
Lead pre-sales and post-sales customer engagements, Gather business and technical requirements, Build and demonstrate POCs, Design technical architecture and integration strategies, Conduct customer enablement sessions and workshops, Identify cross-sell and up-sell opportunities, Resolve customer technical concerns, Collaborate with Sales, Delivery, and Product teams
Seniority
Principal, hands-on IC with strategy & mentorship
