Applied AI Engineer - Operations
Core
Build AI tools and automations to connect business systems, handle tasks like document processing and ticket triage, and turn repetitive workflows into reliable AI-powered solutions for Support, Finance, Sales Ops, HR, IT, and Legal.
Role type
Senior Applied AI Engineer (Operations)
Builds
AI-powered tools and automations connecting business systems
Domain
Cybersecurity / Business Operations / Enterprise Software
Deliverable
production ML models
Required skills
Workflow automation platforms, REST APIs, webhooks, JSON, OAuth, Prompt design, Retrieval-augmented generation, Agent/tool-use patterns, Python, JavaScript, Cloud services (AWS), Business systems (NetSuite, Salesforce, ServiceNow), AI security and data governance
Preferred skills
Microsoft 365 / Teams integrations, Microsoft Graph, Process mining, BI tools, SQL, SOC 2 / ISO 27001 compliance, AWS/Azure security certifications, IT management / RMM / endpoint security, Coding agents (Claude Code, Codex), Production backend services / APIs, Database and container experience, Systematic AI evaluation, Model training or fine-tuning, Runtime isolation and sandboxing
Technologies
Python, JavaScript, AWS, NetSuite, Salesforce, ServiceNow, Microsoft 365, Teams, Microsoft Graph, REST APIs, JSON, OAuth, SQL
Responsibilities
Investigate workflows and propose improvements, Build and deliver AI tools and automations, Prioritize opportunities by time saved and error reduction, Run and support built solutions, Protect customer and employee data, Evaluate AI tools and vendors
Seniority
Senior, hands-on IC
