CyberCX - Cloud Operations Engineer
Core
Deliver secure, reliable, and high-performing cloud services for customers through Level 2 and Level 3 support, incident resolution, and operational maintenance across AWS, Azure, and Google Cloud.
Role type
Senior IC Cloud Operations Engineer (Managed Services)
Builds
Customer cloud environments and managed security services
Domain
Cybersecurity, Cloud Infrastructure, Managed Services
Required skills
Multi-cloud platform expertise (AWS, Azure, GCP), Incident management, Root cause analysis, Infrastructure as Code (Terraform, Bicep, Ansible, CloudFormation), Python scripting, Cloud security principles (IAM, encryption, firewalls), Cost optimization, SLA-driven support
Preferred skills
Experience with Microsoft 365, Automation tools, Knowledge base documentation
Technologies
AWS, Microsoft Azure, Google Cloud, Terraform, Bicep, Ansible, CloudFormation, Python
Responsibilities
Support and maintain customer cloud environments across AWS, Azure, and Google Cloud; Provide Level 2 and Level 3 support including incident resolution and escalations; Perform root cause analysis and implement preventive improvements; Monitor cloud environments for availability, performance, and security; Ensure cloud environments align with security best practices and compliance requirements; Identify opportunities for optimization and cost savings; Participate in an on-call roster
Seniority
Senior, hands-on IC
