Client Services Manager
Core
Lead frontline security teams to deliver high-quality, compliant security services for a portfolio of clients, ensuring safety and meeting contractual KPIs.
Role type
Senior Client Services Manager (Security Operations)
Builds
Integrated security solutions for major events and high-profile sites
Domain
Security services / Physical safety
Deliverable
client delivery
Required skills
Security operations leadership, team upskilling, client relationship management, incident and complaint resolution, workforce planning, compliance and audit management, safety culture promotion
Preferred skills
Security & Risk Management qualifications
Technologies
Security automation and operational technology
Responsibilities
Lead and upskill site supervisors and security officers; ensure service delivery aligns with contract KPIs and SLAs; manage client feedback, incidents, and complaints; coordinate resources and workforce planning; identify opportunities for service enhancement and account growth; conduct site and compliance visits; promote proactive safety culture and meet WHS/HSE obligations
Seniority
Senior, hands-on IC with leadership responsibility
