Service Leader
Core
Lead a dedicated team delivering compassionate crisis support and suicide intervention services to people across Australia.
Role type
Senior operational leader for crisis support services
Builds
Lifeline crisis support services and suicide intervention programs
Domain
Mental health crisis intervention and community services
Deliverable
client delivery
Required skills
team leadership, operational management, budget management, recruitment and rostering, performance management, stakeholder engagement, quality and risk management, data analysis
Preferred skills
Applied Suicide Intervention Skills Training (ASIST), experience in community services or health environments
Technologies
None stated
Responsibilities
Lead and manage all aspects of service delivery to ensure operational goals are achieved; Provide leadership, supervision, coaching and performance management to employees and volunteers; Oversee recruitment, onboarding, training and rostering activities; Monitor service budgets, reporting requirements and key performance indicators; Build and maintain strong relationships with community, government and sector stakeholders; Identify opportunities to improve service delivery and client satisfaction.
Seniority
Senior, hands-on IC with team leadership responsibilities