Customer Service & Operations Coordinator
Core
Provide day-to-day customer service and administrative support, managing enquiries and ensuring office/order activities run smoothly.
Role type
Customer Service & Operations Coordinator
Builds
Customer service interactions, purchase orders, and stock management
Domain
General business operations
Deliverable
dashboards & analysis
Required skills
Customer service, phone communication, Microsoft Office, NetSuite, order processing, stock management, document management, process improvement
Responsibilities
Answering incoming calls and responding to customer enquiries, Preparing quotes and assisting with general customer requests, Raising and processing purchase orders, Receiving stock and maintaining accurate system information, General office administration, filing and document management, Liaising with internal teams and colleagues, Taking ownership of day-to-day priorities while working independently, Identifying opportunities to streamline administrative processes