Senior Professional Service Designer
Core
Lead service design initiatives to improve experiences for patients, customers, associates, and caregivers in healthcare and consumer services.
Role type
Senior Professional Service Designer
Builds
Service strategies, experience blueprints, and operational improvements for healthcare and consumer services
Domain
Healthcare + Service Design
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Service design, experience design, design research, behavioral/social sciences, business, service blueprints, customer journeys, ecosystem maps, process flows, qualitative/quantitative research, contextual inquiry, observation, workshop facilitation, synthesis of research findings, visual storytelling, presentation, facilitation, project management, Microsoft applications, collaborative research tools, mapping tools, visualization tools, documentation tools
Preferred skills
Master's degree, healthcare experience, clinical care subject-matter expertise, pharmacy environment expertise
Technologies
Microsoft applications, collaborative research tools, mapping tools, visualization tools, documentation tools
Responsibilities
Lead service design projects focused on improving patient, customer, associate, and caregiver experiences; Translate research and stakeholder perspectives into service concepts and strategies; Plan and facilitate discovery activities including interviews, contextual inquiry, observation, and workshops; Create service blueprints, experience blueprints, customer journeys, and ecosystem maps; Map frontstage and backstage interactions and dependencies; Identify patterns in research findings and translate them into actionable insights; Coordinate contributors and manage dependencies across multiple workstreams; Communicate findings through written, verbal, and visual storytelling
Seniority
Senior, hands-on IC