Senior Manager, Estate Management
Core
Lead teams delivering customer-centred financial management services for people in vulnerable circumstances, protecting their rights, welfare, and interests.
Role type
Senior Manager, Estate Management
Builds
Financial management services for customers under financial management orders
Domain
Public sector financial management / Trust and Estate law
Deliverable
client delivery
Required skills
Team leadership, operational performance management, risk and governance, policy and procedure development, quality assurance framework design, complex complaint and investigation management, budget management, staff development, fiduciary duties knowledge, regulatory compliance, stakeholder relationship building, data-driven service improvement
Preferred skills
Experience in financial management of estates and/or trusts, understanding of fiduciary duties, ability to exercise sound judgement in sensitive matters
Technologies
None stated
Responsibilities
Provide advice and contribute to divisional business planning, review and develop estate management policies and procedures, establish quality assurance frameworks, oversee complex complaints and investigations, review and assess team capability, manage staffing and customer budgets, guide complex customer decisions
Seniority
Senior, hands-on IC with team leadership