Customer Experience Specialist - HQ
Core
Provide exceptional online styling and customer care to brides post-purchase via email, phone, live chat, and social media, guiding them through gown selection and purchasing.
Role type
Part-time Online Styling & Customer Experience Specialist
Builds
Seamless bridal journey and post-purchase support for Grace Loves Lace
Domain
Luxury bridal fashion e-commerce
Deliverable
product features
Required skills
Virtual styling, high-end retail customer service, sales performance, digital communication, CRM data entry, cross-functional collaboration
Preferred skills
Luxury retail experience, social media engagement, fashion background, NetSuite proficiency
Responsibilities
Conduct virtual styling consultations, respond to customer inquiries within 24 hours, assist with post-sale add-ons, support product launches, escalate issues, provide customer insights, maintain data entry, assist with order updates and exchanges, collaborate with internal teams
Seniority
Individual Contributor, 1+ years experience
