VP Customer Experience
Core
Shape and lead a modern, AI-first customer experience strategy, overseeing the complete customer journey to deliver seamless support for practitioners and patients in a health technology environment.
Role type
VP Customer Experience (Strategic & Hands-on Executive)
Builds
Scalable customer experience operating models, AI-driven support solutions, and high-performing teams.
Domain
Health Technology / Customer Experience
Deliverable
production ML models
Required skills
Customer experience strategy, AI-driven support implementation, Voice of Customer (VoC) program leadership, team building and development, cross-functional partnership, data-driven decision making, journey design, service operations.
Preferred skills
Health technology experience, SaaS, marketplaces, multi-sided platforms.
Responsibilities
Define end-to-end customer experience vision, design and scale AI-first support models, oversee multi-channel support, lead VoC and insights programs, establish closed-loop feedback processes, build and develop high-performing teams, partner with Product/Engineering to address pain points, own key performance metrics (NPS, CSAT, CES), establish data-driven operating cadence.
Seniority
VP, Strategic Leadership
