Complaints Capability Lead
Core
Provide strategic leadership and specialist technical advice to uplift complaint capability across the national and state sport sectors, guiding investigations, risk assessments, and procedural fairness.
Role type
Senior IC integrity and complaints capability lead
Builds
Complaint management frameworks, education initiatives, and risk mitigation strategies for sport organizations
Domain
Sports governance and integrity
Deliverable
client delivery
Required skills
National Integrity Framework expertise, complaint management, risk assessment, stakeholder engagement, procedural fairness, conflict of interest management, investigation guidance
Preferred skills
Cert 4 in Government Investigations, tertiary qualification
Technologies
N/A
Responsibilities
Provide specialist technical advice on prohibited conduct and procedural steps; guide decision-making on investigations and preliminary enquiries; engage with law enforcement partnerships; assess risks involving children or vulnerable people; lead development of complaint management education; develop handling templates and resources.
Seniority
Senior, hands-on IC with strategic leadership