Computer User Support Specialists | Remote - Contract
Core
Diagnose and resolve hardware, software, and networking issues to support next-generation AI system training projects.
Role type
Contractor Tier 2/3 IT support specialist
Builds
Stable IT infrastructure and high-quality training data for AI models
Domain
IT Support / AI Training Data
Deliverable
client delivery
Required skills
hardware troubleshooting, software troubleshooting, TCP/IP networking, VPN configuration, DNS troubleshooting, ticket management, OS support (Windows, MacOS, Linux)
Preferred skills
CompTIA A+ certification, CompTIA Network+ certification, ITIL certification, Tier 2/3 support experience, process improvement
Technologies
Windows, MacOS, Linux, TCP/IP, VPN, DNS
Responsibilities
Diagnose and resolve complex hardware, software, and networking issues; Provide guidance on OS support and network connectivity; Document troubleshooting steps and solutions in a ticket management system; Identify patterns in support issues to offer process improvement recommendations.
