Service Desk Engineer
Core
Install, maintain, and troubleshoot IT infrastructure (hardware/software), monitor network/server performance, and ensure client IT environments remain secure and reliable.
Role type
Service Desk Engineer (Managed IT Solutions)
Builds
Local and wide area networks, hardware/software systems, and secure user access environments
Domain
IT Services / Managed Service Provider (MSP)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
network administration, LAN/WAN technologies, hardware maintenance, operating systems, cybersecurity principles, user access management, problem-solving, technical support
Preferred skills
MSP experience
Technologies
LAN, WAN, servers, desktop units, peripheral equipment
Responsibilities
Set up, troubleshoot, and maintain IT infrastructure; oversee functionality of networked devices; administer access controls and security settings; investigate technical issues and implement solutions; maintain system configuration logs and asset inventories; deliver front-line technical support and facilitate user onboarding
Seniority
Mid-level, hands-on IC