Customer Service Manager
Core
Manage customer repairs, servicing, and related administrative tasks for a home and lifestyle retail store.
Role type
Customer Service Manager
Builds
Repair and service workflows for customers
Domain
Retail (Home and Lifestyle)
Deliverable
dashboards & analysis
Required skills
Customer service, repair management, inventory coordination, financial administration, reporting, problem solving, organizational skills
Responsibilities
Manage customer repairs and servicing, tag faulty products and liaise with service agents and suppliers, update service database, process invoices and claims, run weekly repair reports, advise customers on stock arrival and organize delivery, resolve customer complaints