Spare Parts Officer
Core
Process spare parts orders, enquiries, and invoices for commercial kitchen and catering equipment while providing customer support and technical advice.
Role type
Spare Parts Officer (Customer Service & Administration)
Builds
Spare parts orders, quotations, and customer service responses for food service industry clients
Domain
Commercial kitchen and catering equipment distribution
Deliverable
client delivery
Required skills
Customer service, order processing, inventory management, stakeholder liaison, complaint resolution, data record maintenance, technical product knowledge
Preferred skills
CRM/ERP systems (Salesforce, Microsoft Dynamics GP), Microsoft Excel, technical sales experience
Responsibilities
Respond to customer enquiries by phone and email, process spare parts orders and quotations, follow up on orders and back-orders, liaise with purchasing and warehouse teams, manage customer complaints, monitor non-stock parts, process invoices and stock returns, maintain accurate system records
Seniority
Mid-level, hands-on IC