Open Source Community Advocate
Core
Customer-focused technical advocate guiding users on data transformation, query execution, and product usage across open source and paid tiers.
Role type
Open Source Community Advocate (Success Engineering)
Builds
Customer success resources, community engagement, and user guidance for Metabase data analytics platform.
Domain
Business Intelligence / Data Analytics / Open Source Software
Deliverable
client delivery
Required skills
Technical data analytics knowledge, community management, public social media engagement, content collaboration, user support, product feedback synthesis
Preferred skills
Experience with open source communities, data visualization, startup environment adaptability
Technologies
Metabase, GitHub, Discourse, Twitter, LinkedIn, Reddit, Slack
Responsibilities
Answer user questions on discourse forum and social channels, collaborate with writing team on customer content, participate in brainstorming sessions for customer resources, guide users on data transformation and query execution.
Seniority
Individual Contributor, mid-level support role
