Membership Specialist (Mandarin Speaking)
Core
Frontline representative guiding guests through membership onboarding, identity verification, and compliance screening in a regulated casino environment.
Role type
Membership Specialist (Customer Service & Compliance)
Builds
Membership applications and verified guest records for Crown Resorts
Domain
Hospitality / Gaming / Casino Operations
Deliverable
client delivery
Required skills
Customer service, identity verification, data accuracy, record management, system navigation, compliance adherence, shift flexibility
Preferred skills
Mandarin proficiency, knowledge of AML/CTF/KYC frameworks, casino employee licensing
Technologies
Internal membership and verification systems
Responsibilities
Guide guests through membership application process, conduct identity and verification checks, validate customer information and documentation, maintain accurate records, operate as a trusted frontline representative balancing service with regulatory obligations
Seniority
Individual Contributor, Frontline