Customer Service – BIG 4 BANK
Core
Handling inbound and outbound customer calls, responding to enquiries, and processing banking-related requests for accounts, corporate cards, merchant services, and online banking.
Role type
Customer Service & Operations Associate
Builds
Customer support and operational processing for a Big 4 Bank
Domain
Financial Services / Banking
Deliverable
client delivery
Required skills
Inbound and outbound call handling, customer enquiry resolution, account and transaction processing, stakeholder liaison, written and verbal communication, attention to detail
Preferred skills
Financial services or insurance experience
Responsibilities
Handling inbound and outbound customer calls, responding to customer enquiries and providing updates, supporting customers via phone and email, processing banking-related customer requests, assisting with accounts, corporate cards, merchant services and online banking, liaising with internal stakeholders, following up requests and keeping customers informed