Escalation Engineer - Toronto

Richmond Hill, CanadaFull-time2026-10-05 → 2026-10-08

Core

Own complex technical investigations end-to-end for enterprise customers, analyzing logs, network traces, and browser behavior to resolve issues and drive product improvements.

Role type

Senior Escalation Engineer (Technical Support) (via careerplan.io/jobs/09-00A-30-F50-escalation-engineer-toronto-at-island)

Builds

Enterprise security platform (Island) unifying AI, network access, data protection, identity, and endpoint control

Domain

Cybersecurity / Enterprise Security / SASE

Deliverable

client delivery

Required skills

TCP/IP, DNS, TLS/SSL, proxy architectures, VPN concepts, browser developer tools, network traces (HAR, net-export), HTTP/HTTPS analysis, observability platforms (Coralogix, Sentry, New Relic), Windows/macOS internals, enterprise endpoint management, zero trust, DLP, secure web gateways, endpoint protection, technical report writing, autonomous investigation

Preferred skills

enterprise browser/endpoint security/SASE/SSE products, Chromium architecture, identity and authentication (SSO, SAML, OAuth/OIDC, Azure AD, Okta), code reading (JavaScript, C#, Go), scripting (Python, PowerShell, Bash), incident response, Fortune 500 support

About Island

Island is the ideal environment for enterprise work, where security is everywhere without ever getting in the way. The Island Enterprise Platform unifies AI enablement, network access, data protection, identity, and endpoint control into one coherent workspace—so organizations get universal visibility and control, and users get a fast, fluid, beautifully simple experience. It's not just a better way to secure work. It's a better way to work. Backed by investors like Coatue Management, Insight P…