Business Analyst
Core
Business Analyst supporting Member Engagement initiatives by translating business needs into technical requirements and exploring AI/ML applications to enhance decision-making and processes.
Role type
Business Analyst (Member Engagement)
Builds
Member engagement platforms and streamlined customer journeys
Domain
Health Insurance / Member Engagement
Deliverable
production ML models | product features
Required skills
Agile delivery, stakeholder management, user story decomposition, process mapping, solution design support, backlog refinement, AI/ML opportunity identification, Jira, Confluence
Preferred skills
emerging technology exploration, intelligent automation, machine learning application
Technologies
Jira, Confluence, AI, Machine Learning
Responsibilities
Engage with stakeholders to understand pain points and aspirations; capture requirements as user stories and acceptance criteria; map current and future-state processes; support backlog refinement and prioritization; bridge business and technical language; identify opportunities for AI and intelligent automation.
Seniority
Mid-Senior, hands-on IC