CX & Delivery Lead – Inspiration, Gifting & Discovery Hybrid
Core
Own the squad roadmap and drive initiatives from problem definition through to release and optimisation for the beginning of the customer journey, focusing on product discovery, gifting, and personalisation.
Role type
Senior Product Delivery Lead (Ecommerce)
Builds
Gift Registry, Wish Lists, search and browse, product decision support, personalisation, and guided discovery experiences across online and physical retail channels.
Domain
Retail Ecommerce
Deliverable
product features
Required skills
Digital product management, Ecommerce strategy, Connected customer journey design, Agile delivery, Roadmap prioritisation, Data-driven decision making, Stakeholder management, Cross-functional collaboration, Product discovery optimization, Commercial performance analysis
Preferred skills
Experience with UX research and validation, Behavioral data analysis, Physical retail channel integration
Technologies
None explicitly stated
Responsibilities
Own the squad roadmap and prioritised backlog, Lead initiatives from customer problem through to release and optimisation, Improve Gift Registry, gifting, Wish Lists, search and discovery experiences, Use customer research and commercial performance to identify opportunities, Translate insights into clear priorities and success measures, Facilitate squad planning and maintain delivery momentum, Manage dependencies, risks, blockers and stakeholder decisions, Partner with UX and Insights on research and testing, Shape connected customer journeys across online and stores, Measure post-launch performance and identify further improvements
Seniority
Senior, hands-on IC
