Parts Interpreter
Core
Receive customer orders for Caterpillar parts and general enquiries via phone, email, and walk-ins, ensuring accuracy and timeliness of processing.
Role type
Parts Interpreter (Customer Service)
Builds
Timely and accurate fulfilment of parts orders from local and international sources for trucks, machinery, construction, and mining equipment.
Domain
Heavy equipment / Mining and Construction
Deliverable
product features
Required skills
Parts interpretation, Customer service, Order processing, Inventory sourcing, Communication, Problem-solving, Attention to detail, Multitasking, Computer literacy
Preferred skills
Experience in automotive or machinery parts roles, Experience with multiple systems or databases
Responsibilities
Source and maintain CAT merchandise, Interpret customer part requirements, Source and expedite parts locally and internationally, Manage customer enquiries, Support internal departments, Escalate issues appropriately
