Central Operations & Training Manager
Core
Drive operations excellence, training, and operational systems across a corporate and franchise QSR network to ensure consistent restaurant performance and capability.
Role type
Senior Operations & Training Manager
Builds
Operational systems, training programs, reporting dashboards, and new restaurant rollouts
Domain
Quick Service Restaurant (QSR) / Multi-site Operations
Required skills
Operations Excellence, restaurant training, coaching, capability development, franchise network management, operational data analysis, project management, stakeholder engagement, facilitation, change management, new restaurant openings
Preferred skills
Certificate IV in Training & Assessment, tertiary qualification in Business/Operations/L&D, experience with AI tools
Technologies
Digital systems, dashboards, scorecards, audit frameworks (OER, BSC)
Responsibilities
Partner with Operations to deliver strategy, KPIs, and audit frameworks; own operational data reporting and dashboards; lead cross-functional projects and network rollouts; oversee training framework from onboarding to leadership development; coach restaurant leaders and franchise partners; drive innovation in operations
Seniority
Senior, hands-on IC with leadership responsibilities