Service Desk Manager
Core
Leading service desk escalations, providing hands-on technical support for servers, networks, and hardware, and supporting infrastructure projects for a varied client base.
Role type
hands-on Service Desk Manager (MSP)
Builds
IT support services and infrastructure projects for MSP clients
Domain
Managed Service Provider (MSP), IT Infrastructure
Required skills
Service Desk leadership, technical support (servers, networks, hardware), Microsoft 365, Intune, Azure, Windows Server, networking, firewalls, VoIP, hosted PBX, hardware/software deployment, cybersecurity tools
Preferred skills
Client communication, onsite support capability
Technologies
Microsoft 365, Intune, Azure, Windows Server, VoIP, hosted PBX
Responsibilities
Leading service desk escalations, mentoring junior engineers, providing hands-on technical support, supporting infrastructure projects, ensuring SLA compliance
Seniority
Mid-Senior, hands-on IC with leadership