Team Lead, Technical Account Manager -US
Core
Lead a team of Technical Account Managers to guide customer onboarding, resolve technical observability issues, and ensure operational excellence for enterprise clients.
Role type
Senior IC team lead (Technical Account Management)
Builds
Customer onboarding workflows, technical integration of observability platforms, and long-term account success strategies
Domain
Cloud observability, logging, and monitoring
Deliverable
client delivery
Required skills
Cloud DevOps (AWS, Azure, GCP), Observability tools (Kibana, Grafana, Datadog, Splunk, etc.), People management, KPI definition and tracking, Technical escalation handling, Data analysis for process improvement
Preferred skills
Executive presentation skills, Cross-functional collaboration, Strategic customer relationship building
Technologies
AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch), Azure, GCP, Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger
Responsibilities
Lead and mentor a team of TAMs; Develop and track team KPIs for onboarding success; Provide technical guidance on observability tools; Oversee implementation of logging and monitoring solutions; Act as primary escalation point for customer technical challenges; Analyze customer data to improve onboarding processes
Seniority
Senior, hands-on IC with people management
