Call Center Operator
Core
Answering high volume inbound calls (30-60/day) and completing administration duties for a waste management company.
Role type
Call Center Operator
Builds
Customer service interactions and administrative data entry for bin collection and maintenance services.
Domain
Environmental solutions / Waste management
Deliverable
client delivery
Required skills
High-volume call handling, multi-tasking, Microsoft Office (Excel, Outlook, Word), customer service, KPI achievement
Preferred skills
Intermediate experience with multiple booking portals, council contract handling
Responsibilities
Answering high volume inbound calls, handling resident and commercial customer enquiries, managing bookings and collections, processing administrative tasks on multiple software platforms
Seniority
Mid-level, hands-on IC
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