Level 2 Support Engineer
Core
Providing Level 2 technical support and troubleshooting for M365, Active Directory, Azure, and endpoint management technologies across diverse client environments.
Role type
Level 2 Support Engineer (Managed Service Provider)
Builds
Remote helpdesk and onsite client support services
Domain
IT Services / Managed Service Provider
Deliverable
client delivery
Required skills
M365 support, Active Directory administration, Azure administration, endpoint management, Intune, Windows Server administration, cybersecurity basics, incident escalation, PowerShell scripting
Preferred skills
Jamf, Cisco Meraki, security-focused experience
Responsibilities
Troubleshooting M365, Active Directory, Azure, and endpoint management technologies; Delivering remote helpdesk and onsite client support; Assisting with server, infrastructure, and cloud administration activities; Supporting cybersecurity, identity management, and access control initiatives; Escalating and resolving complex incidents
Seniority
Mid-level, hands-on IC
