US- Software Training Specialist (Clinical)
Core
Develop and deliver high-quality training programs for new and existing customers in the healthcare sector, leveraging adult learning principles and AI tools to drive software adoption.
Role type
Software Training Specialist (Clinical)
Builds
Training programs, instructor-led sessions, online learning modules, and customer super-user enablement.
Domain
Health tech / Long-term and post-acute care
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Adult learning principles, training development techniques, client-facing training experience, software literacy, presentation skills, documentation skills, remote and in-person facilitation
Preferred skills
Clinical or financial experience in senior care (skilled nursing/assisted living), proficiency with gen-AI tools (Claude, Copilot), Microsoft Office proficiency
Technologies
SmartZone, Zoom, WebEx, Claude, Copilot
Responsibilities
Conduct classroom training at company sites, conferences, or customer locations; coordinate and schedule training sessions; promote and facilitate adoption of online learning modules; continuously evaluate and improve training formats and materials; implement reinforcement strategies like spaced-learning campaigns and micro-challenges; facilitate communities of practice and user groups; develop and mentor customer super users; deliver train-the-trainer programs; assess post-training knowledge transfer; maintain up-to-date training databases; collaborate with Product, Support, and Customer Success teams; support achievement of KPIs including Net Promoter Score; recommend and improve AI-native processes.
Seniority
Individual Contributor
