Lead, Customer Intelligence Foundations
Core
Lead the Customer Intelligence Foundations team to build and govern AI-enabled intelligence systems, knowledge layers, and agentic workflows that scale customer understanding for CX, Product, and business decisions.
Role type
Senior IC strategy & operations lead (customer intelligence & AI governance)
Builds
AI-enabled insight agents, EXI knowledge layer, synthetic audience guardrails, and journey management foundations
Domain
Healthcare + Customer Experience (CX) + Generative AI
Deliverable
production ML models
Required skills
AI agent strategy & governance, knowledge layer architecture, journey management, synthetic audience design, responsible AI frameworks, cross-functional stakeholder alignment, team leadership, systems thinking
Preferred skills
Customer intelligence function experience, strategic intelligence ecosystems
Technologies
LLMs, Retrieval-Augmented Generation (RAG), AI evaluation tools
Responsibilities
Lead team establishment of roles, rhythms, and quality standards; Define and execute AI agent strategy and governance frameworks; Design and maintain AI-enabled intelligence capabilities; Develop synthetic audience approaches with ethical guardrails; Partner with CX leadership to operationalize agentic strategy; Connect intelligence capabilities with product and experience strategy objectives.
Seniority
Senior, hands-on IC with strategic leadership
