Senior UX Researcher, Synthetic Audiences
Core
Design, maintain, and evaluate AI insight agents and synthetic audience capabilities to accelerate UX research and customer experience discovery while ensuring human judgment remains central.
Role type
Senior individual contributor UX Researcher (AI/Synthetic Audiences)
Builds
AI-enabled insight agents, synthetic audience tools, and responsible AI workflows for Resmed's CX and Product teams
Domain
Healthcare technology, UX Research, Generative AI, Synthetic Data
Deliverable
production ML models
Required skills
UX research methodology, AI agent development, synthetic audience design, bias and hallucination detection, stakeholder education, technical partnership, product strategy
Preferred skills
Behavioral science, VOC intelligence, platform integration, scalable solution design
Technologies
AI agents, synthetic data platforms, automation tools, research management systems
Responsibilities
Define guardrails for synthetic audience use and human-in-the-loop workflows; evaluate AI outputs for quality, bias, and grounding; partner with Engineering and Data Science to shape technical requirements; create training materials for stakeholders; establish standards for AI vs. human research escalation
Seniority
Senior, hands-on IC
